Company Description
Black Cat Wear Parts is an international supplier specializing in ground engagement wear parts for the construction, mining, and road maintenance industries. Our products include cutting edges, blades, teeth, adapters, and various other parts designed for earth-moving machinery like bulldozers, loaders, excavators, motor scrapers, motor graders, and snow plows. We supply parts compatible with well-known equipment manufacturers such as Caterpillar, Komatsu, John Deere, Case New Holland, and Hitachi. With a focus on both Cutting Edges and Wear Parts, we ensure high-quality products for our clients worldwide.
Role Description
Under the direction of the Sales Manager, the Territory Manager is responsible for developing and fostering relationships with customers and overseeing the continued expansion of their sales territory to create a competitive advantage for the organization. The Territory Manager manages and controls direct customer accounts within their designated territory to drive sustainability, profitable growth and long-term customer satisfaction. This position works collectively within an established Sales team, and various departments throughout the company to create and maintain valued customer relationships while achieving organizational goals and objectives for superior service delivery. This position requires that the selected candidate can travel 50% of the time within North America.
Job Functions:
- Holistic dealer management from initial sales to collection of accounts
- Territory sales skills focused on call preparation, customer rapport, needs of dealers, post trip follow-up identifying core deliverables
- Present products to dealers and end-users as well as analyze all leads
- Continually develop and grow accounts, understanding geographic areas and dealer coverage
- Prepare sales reports showing sales volume and potential sales
- Analyze sales trends, pull data via ERP system, formalize goals to assist dealers in marketing sales
- Report and communicate competitive market summaries and market conditions
- Assists in the growth and development of existing dealers through formal training for familiarization of new and existing products and technology
- Determines customer needs or requirements by means of quotes, orders and part information
- Visits end users with customers within designated sales region, including trade shows
- Receives and addresses customer complaints within timely and professional manner
- Other duties as required
Competencies and Abilities Required:
- Must have strong interpersonal, communication and presentation skills
- Must demonstrate strong customer service skills and professionalism with the ability to resolve issues and identify opportunities
- Must be able to work efficiently without supervision
- Strong territory management skills in relation to market size, competition and machine population
- Requires basic computer skills
- An independent and motivated self-starter
- Works well within a team environment
- Exceptional organization and time management skills
- Completion of a business degree considered an asset
- 5-10 years of sales experience; experience within the Road / Mining / Construction industries considered an asset
- Ability to travel independently for extended periods of time
- Must have a valid Operator’s License
- Fluency in French considered an asset
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Experience:
- Sales: 5 years (required)
Work Location: In person